Shipping policy

Shipping and Delivery

ShivAura Living endeavours to deliver products safely and within the estimated delivery period communicated at the time of purchase. Delivery timelines are indicative and may vary depending on product availability, customization requirements, courier partner, delivery location, festive season volume, weather, operational constraints, or force majeure events.

You agree and acknowledge that:

  1. delivery timelines are estimates and not guaranteed unless expressly stated;
  2. delivery may be made through third-party logistics partners;
  3. larger, fragile, handcrafted, or customized products may require additional handling and longer dispatch timelines;
  4. the customer must provide complete and accurate shipping details;
  5. any delay caused due to incorrect address, customer unavailability, restricted access, failed delivery attempts, or local restrictions shall not be attributable to ShivAura Living; and
  6. additional delivery charges may apply for remote locations, re-delivery, special handling, or large/bulky items.

Risk in the product generally passes to the customer upon delivery, except where damage is reported in accordance with these Terms.

Delivery Inspection

At the time of delivery, you are advised to inspect the package carefully.

If the package appears damaged, tampered with, wet, torn, open, or mishandled, you should:

  1. record clear photographs and videos of the package before opening it;
  2. mention the issue to the delivery personnel, where possible;
  3. retain all original packaging materials; and
  4. contact ShivAura Living within the applicable reporting timeline stated below.

For fragile, decorative, glass, ceramic, marble, mirror, stone, metal, or furniture items, an unboxing video from sealed package stage may be required to assess any damage claim.

Cancellation by Customer

You may request cancellation of an order before it is dispatched by contacting our customer support team.

Cancellation requests are subject to the following:

  1. orders that have already been dispatched cannot be cancelled and may instead be handled under the return policy, if eligible;
  2. customized, made-to-order, personalized, modified, engraved, bulk, special procurement, or bespoke products cannot be cancelled once production/procurement has commenced;
  3. prepaid orders cancelled before dispatch may be eligible for refund after deduction of any non-refundable charges, if applicable and lawfully permissible; and
  4. ShivAura Living reserves the right to decline cancellation requests that are not eligible under these Terms.

No unfair or arbitrary cancellation charge shall be imposed on customers. Any deduction, if applicable, shall be reasonable and linked to actual costs incurred, special handling, customization, payment gateway charges, or logistics costs, to the extent permitted by applicable law.

Cancellation by ShivAura Living

ShivAura Living may cancel an order, fully or partially, in circumstances including:

  1. product is unavailable or discontinued;
  2. product fails quality check before dispatch;
  3. pricing or listing error;
  4. payment failure or suspicious transaction;
  5. delivery location is not serviceable;
  6. customer details are incomplete or inaccurate;
  7. misuse of offers or coupon codes;
  8. bulk purchase suspected for resale without authorization; or
  9. circumstances beyond our reasonable control.

If payment has been received, the eligible refund shall be processed to the original payment method or such other method as may be agreed, subject to applicable banking/payment gateway timelines.